Data Safety & User Support

Visita Civic Support & Account Management

Manage your account, request data deletion in compliance with Google Play User Data policies and POPIA, or get help with our civic platform.

Account Deletion Contact Support

Account & Personal Data Deletion

Google Play Policy Declaration & POPIA Compliance

How to Request Deletion of Your Account and Associated Data

In compliance with Google Play Store User Data & Account Deletion Requirements and South Africa's Protection of Personal Information Act (POPIA), you have the right to permanently delete your Visita Civic account and all associated personal records at any time.

Data That Will Be Deleted

Your full name and registered email address
Authentication credentials and session tokens
Saved home ward selections and GPS coordinates
Notification preferences and alert subscriptions
Community posts, discussions, and comments
Candidate profile, policy stances, or councillor claims (if applicable)

Data Retention & Timeline

Immediate: Self-service deletion from within the app or website is executed instantly upon confirmation.
Within 30 Days: Web form submissions or email requests are processed and permanently wiped within 30 calendar days.
Aggregated Data: Fully anonymized civic metrics (such as aggregate voter turnout numbers per ward) may be retained as they contain no personally identifiable data.

Submit an Account Deletion Request

Request Account Deletion via Web Form

Use this form if you have uninstalled the app, cannot access your credentials, or wish to submit a manual deletion request.

You can also email your deletion request directly to support@visita.co.za

Response SLA: 24–48 hours

Frequently Asked Questions

Common questions regarding ward lookup, privacy, and civic data

How does Visita identify my ward and voting district?

Visita uses official Electoral Commission of South Africa (IEC) demarcation boundaries and PostGIS spatial queries. When you share your GPS location or search your address, our server calculates the exact ward polygon that contains your coordinates.

Is my personal information or voting preference shared?

No. Visita is an independent civic intelligence platform. We do not sell your personal data or voting preferences to any political parties, advertisers, or third-party organizations. All data is processed in accordance with POPIA.

How do I update my registered home ward?

You can update your home ward at any time by visiting Account Settings or by using the Find My Ward tool to detect your current municipality and ward number.

What happens when I delete my account?

All personal data associated with your account—including your email, profile name, home ward, alert subscriptions, and community posts—is permanently wiped from our database. Once deleted, this action cannot be reversed.

Contact Visita Civic Support

Reach our technical and civic data team

Send an Inquiry or Bug Report

Have questions about municipal data, candidate profiles, or app issues? Send us a message and we will respond within 24–48 hours.